Refund Policy

Refund Policy

At Cobria Wood Furniture, we take pride in delivering high-quality digital products. Due to the nature of digital downloads, all sales are considered final. However, we are committed to your satisfaction and offer support for any issues you may experience.


1. Digital Products – No Refund Policy

Since our products are instant digital downloads, we generally do not offer refunds after a purchase is completed. Once a file is downloaded, it cannot be returned, and therefore refunds are not applicable.


2. Exceptions to Our Refund Policy

We may consider a refund or exchange under the following conditions:

  • You received a damaged or corrupted file and we are unable to replace or repair it.

  • You accidentally purchased the same product multiple times.

  • You made the purchase but did not download the product and request a refund within 3 days of purchase.

Each case is handled individually. Proof of issue may be requested.


3. Refund Request Process

To request a refund (in applicable cases), please contact us at [contact@cobriawood.shop] with the following details:

  • Your full name

  • Order number or email used during purchase

  • A description of the issue

We will review your request and respond within 2–5 business days.


4. Contact for Support

If you experience technical difficulties with your download or have questions about your purchase, please don’t hesitate to contact us:

contact@cobriawood.shop

 

Thank you for choosing Cobria Wood Furniture. We appreciate your trust in our products and service.

COBRIA FURNITURE​

Digital design tools inspired by wood, crafted for modern creators.

contact@cobriawood.shop

(910) 658-2992

7 Coronation Road, Dephna House, NW10 7PQ, London UNITED KINGDOM